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Cancellations, Return & Refund

BIGbox Asia is totally committed to customer satisfaction.


When you have requested cancellations, refund & return via email/phone call or Facebook PM's , we will immediately give a refund in the form of shopping cashback credit to your BIGbox Asia account wallet.

If you wanted to opt for a cash or credit card refund to be credited to your account. BIGbox Asia will proceed with the request for a refund to your bank. Do kindly note that although the funds are instantly deducted from our account, certain banks may take 5 – 14 working days to process refunds into your account.


All defective products qualify for a free replacement within 5 days from the date when you receive your order.

In the event that the product(s) delivered are damaged, defective or in an incorrect quantity, it will be your responsibility to inform us within 5 working days from the date you have received your order.

If you choose for a product replacement, our verified delivery service, will return to your delivery address and provide you with the same product or another product of similar value at NO EXTRA CHARGE.

We do not accept Returns, Refunds or Replacements after 5 days from when you receive your order.

For replacements, kindly email us at [email protected] with a photo of your defective product attached as well as your invoice or shipping number.

Clearance items are NOT eligible for return

Our ‘Cancelation, Return and Refund Policy’ shall be valid and enforceable unless otherwise required under the local laws